Salesforce Certified Administrator Study Resources

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Salesforce Certified Administrator Exam Resources 

 


About the Salesforce Certified Administrator Exam

Read on for details about the Salesforce Administrator exam.

  • Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions
  • Time allotted to complete the exam: 105 minutes
  • Passing score: 65% 
  • Registration fee: USD 200 plus applicable taxes as required per local law
  • Retake fee: USD 100 plus applicable taxes as required per local law
  • Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.
  • References: No hard-copy or online materials may be referenced during the exam.
  • Prerequisite: None required; course attendance highly recommended


Exam Outline:

The Salesforce Administrator exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Administrator and have demonstrated the application of each of the features/functions below.

Configuration and Setup: 20%

Object Manager and Lightning App Builder: 20%

Sales and Marketing Applications: 12%

Service and Support Applications: 11%

Productivity and Collaboration: 7%

 Data and Analytics Management: 14%

 Workflow/Process Automation: 16%


1. Configuration and Setup (20%)

1. Fiscal Year Settings and Options  

2. Business Hours 

3. Enabling Multiple Currencies and Setting Up Dated Exchange Rates 

4. Default Settings (Locale, Language and Time Zone) 

5. User Interface Settings 

6. App Menu 

7. List Views (creating, filtering, pinning, kanban view) 

8. Global Actions 

9. Lightning App Builder 

10. Resetting User Password 

11. Resolving Locked User Accounts 

12. Implications of Activating a User 

13. Implications of Deactivating a User 

14. Implications of Freezing a User 

15. Setting an Organization's Password Policies 

16. IP Restrictions 

17. Identity Confirmation (renamed Device Activation in Spring '21 release) 

18. Network Settings 

19. Setup Audit Trail 

20. Login Hours 

21. Session Settings 

22. Organization Wide Defaults 

23. Roles and the Role Hierarchy 

24. Manual Sharing 

25. Sharing Rules 

26. Public Groups 

27. Custom Profile 

28. Permission Set 

29. Profile Settings 

30. Profile Permissions 

31. How folders can be used to organize and secure communication templates 

32. How folders can be used to organize and secure dashboards 

33. How folders can be used to organize and secure reports 


2. Object Manager and Lightning App Builder (20%)

34. Standard Object Architecture 

35. Relationship Model 

36. Create Fields 

37. Edit / Customize Fields 

38. Junction Objects (Many-to-Many Relationships) 

39. Page Layouts for Standard and Custom Objects 

40. Understand the implications of deleting fields 

41. Create and Assign Page Layouts 

42. Create and Assign Record Types 

43. Create Business Processes for Standard Objects and Custom Objects 


3. Sales and Marketing Applications (12%)

44. Capabilities and Implications of the Sales Process 

45. Sales Productivity Features Using Opportunity Tools 

46. When Products Should Be Used 

47. When Price Books Should Be Used 

48. Capabilities of Lead Automation Tools 

49. Capabilities of Campaign Management 

50. Forecast Impact 

51. Einstein Lead Scoring 

52. Einstein Opportunity Scoring 

53. Home Page Assistant 


4. Service and Support Applications (11%) 

54. Capabilities of Case Processes 

55. Capabilities of Case Settings 

56. Case Comments 

57. Case Assignments 

58. Case Auto-Response 

59. Case Escalation 

60. Web-to-Case 

61. Email-to-Case 

62. Case Teams 


5. Productivity and Collaboration (7%) 

63. Manage Tasks 

64. Events 

65. Public Calendars 

66. Multi-Day Events 

67. Chatter Feed 

68. Chatter Groups 

69. Following in Chatter 

70. Chatter Security Features 

71. Capabilities of the Salesforce Mobile App 

72. Use Cases for AppExchange Applications 


6. Data and Analytics Management(14%) 

73. Considerations when importing, updating and mass deleting data 

74. Data Quality 

75. Field Mapping 

76. Record IDs 

77. External IDs 

78. Duplicate Records 

79. Data Loader 

80. Data Import Wizard 

81. Capabilities and Implications of Data Validation Tools 

82. Data Export Service 

83. How to back up data using Dataloader 

84. Types of Reports 

85. Report Formats 

86. Report Fields 

87. Summarizing Data in Reports 

88. Filtering Data in Reports 

89. Adding Charts to a Report 

90. Scheduling a Report 

91. Conditional Highlighting in a Report 

92. Sharing Model Impact on Reports 

93. Dashboard Components 

94. Data Sources for Dashboards 

95. Dashboard Chart Types 

96. Subscribing to Dashboards 

97. Dashboard Running User / Dynamic Dashboards 

98. Custom Report Types 


7. Workflow/Process Automation (16%)  

99. Capabilities of Workflow Rules and Actions 

100. Capabilities of Processes (Process Builder) 

101. Capabilities and Use Cases for Approval Processes 

102. Capabilities and Use Cases for Flows 



 Resource: 

 # Salesforce Certified Administrator Exam Guide  

The self-study materials recommended for this exam include:

Trailmix:  Prepare for Your Salesforce Administrator Credential  

Trail:  Admin Beginner   

Trail:  Admin Intermediate   

Trail:  Admin Advanced  

Trail: Study for the Administrator Certification Exam   

Practice Test: Administrator Practice Test  

Superbadge: Lightning Experience Reports & Dashboards Specialist  

Superbadge: Business Administration Specialist  

Superbadge: Security Specialist  


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